Equipment does not fail on schedule. Members have 24-hour tech support through the BiomedRx network of BMET users, with the app's biomed AI in front of it.
AI first, people right behind it.
Give the app the device and the symptom and work the fault with the biomed AI.
If the fault needs a person, reach the BiomedRx network of BMET users at any hour.
Manuals and schematics are in the app, so support is not reading you a page you could already have had.
Reach a BMET, work the fault, or pull the documentation — without leaving the job.
Support is part of membership. Public members pay $45 per month; BiomedRx employees, affiliates and service network members have free access.
The app's biomed AI is built to help troubleshoot any medical device, so support does not stop at a list of models. When a fault needs judgment rather than a procedure, the BiomedRx network of BMET users is available around the clock.
For contracted service — preventive maintenance, repair, calibration and testing, electrical safety, imaging, dialysis, isolated power systems — support runs alongside the work order, so the conversation and the record stay together.
Members can reach us any hour.
Most technical support fails on context. The caller describes a device, a fault and a history from memory, and the responder spends the first ten minutes rebuilding what the app already knows.
In the BiomedRx App the device, its service history, the applicable PM procedure and the manuals and schematics are already present when the conversation starts. The biomed AI works the fault first; when a problem needs judgment rather than a procedure, the BiomedRx network of BMET users is reachable around the clock.
Support is included with membership, at $45 per month for public users and free for BiomedRx employees, affiliates and service network members, because a platform that documents the work should also help you finish it.
Good support is as much about recognizing the limit of a procedure as it is about following one. The biomed AI works a fault first because most faults are patterned and documented, and a fast, correct answer at two in the morning is worth more than a callback in the morning.
When a problem is genuinely unusual, when a device is implicated in a patient safety concern, or when a repair would put a facility outside its compliance obligations, the right move is to escalate rather than improvise. Support inside the app makes that escalation traceable: the device, the history, the procedure followed and the evidence gathered are already attached to the record before a human is involved.
Support is included with membership at $45 per month for public users and is free for BiomedRx employees, affiliates and BiomedRx International Service Network members. For account or contract matters rather than technical ones, contact info@biomedrx.app or (424) 204-2382.
